The Moorings Boat Ownership Progam has just two boat models, the Moorings 372 PC and 474 PC. I felt trapped on a boat with a very unpredictable crew person, who physically and vocally would blow up. It is currently the only charter company to offer this with a guaranteed income. I explained that I had young kids on the boat and that they could not just walk up to the boat a 10PM or 11PM when the kids are asleep and bring them on. Fresh Water system also failed due to separated fittings, no emergency phone was given, Fridge was inoperative, grill a mess, many non functional systems, Anchor windlass inoperative requiring emergency repairs at sea just to anchor. We were forced to clean them ourselves before our first use. Apparently saildirector.com and charterexpert.com are shills for The Moorings. These programs include pre-approved financing, guaranteed monthly payments or … Not only this but the starboard engine kept stalling several times a day every day which rocked our confidence in taking the boat outside the Moorings 4 hour rescue zone. One of the guys came out to meet us and brought the boat back in. We had 6 tanks and 1 BC for a friend (my wife and I have our own gear). coast guard couldn't reach them. Moorings and Sunsail sell boats that are sort-off cookie-cutters (no customization allowed) and offers one management program. It is a larger (62') crewed boat and our experience dealing with Moorings has been excellent. He asked me to show the night manager what was dirty. Upon returning to Moorings after our 8 days, the staff could not have been more proficient or polite helping us return the boat safely to the dock. If you would like more details feel free to message me. But upon arrival, staff was efficient and courteous, the boat (a 43" Benetaeu) was spotless, ready for the 6 of us, and when, for example, we discovered the navigation unit wasn't working, they replaced it instantly with one that worked. The real problem arose when we returned at the end of our sail a week later. 8 talking about this. Boat: Lagoon 500 2013. If you prefer a larger yacht for a particular trip, just pay the difference in the brochure charter price between your size yacht and the larger one. However, great consideration should be given to other charter companies, because the Moorings has at least proven to not be consistent. Nightmare trip - total disaster - request for refund has gone unanswered for nearly a month now. To our surprise, our boat was not ready until 7PM, when a customer service representative told me the boat “Up Next” was ready for us. 54 ft sailboat. Also, during the whole time we were sailing, the oven on the boat did not work. I want to charter again, it's a great idea getting a boat in the places you want to go without slogging through rough seas for 3 weeks to get there. There are three options once the program has ended: private use, place the yacht in a second tier charter operation for another 5 years, or sell the boat. The only offer of restitution they made throughout the entire trip was to waive the $50 charge we incurred for breaking a boat hook. If you are considering financing a boat through our Yacht Ownership Program, then you probably have plenty of questions, especially if this is your first time purchasing a yacht. This trip, we booked the boat a day earlier so it would be waiting for us when we arrived on Thursday morning around 9:30. For damage to reef, not reporting, and not having a licensed captain on board as required by the government. Shame in me for not demanding to get off the boat the moment I got on the boat. With the exception of Ursula (thank you Ursula!) Yes the boat "heads" emitted an odor after a few days. After all this, we grabbed a quick lunch at Charlie's and used the coupon's we were given for a free drink. Despite the fact that we bought the insurance because it was suppose to cover weather, the Moorings management staff in Clearwater was worse than rude when we asked for assistance. The company offers a wide choice of yachts, a high level of maintenance, and many charter bases worldwide. Service guy said this was manufacturer problem..daaa?? This turned out to be a design problem in the water system that allowed a gas bubble to block flow to the pump. He said that he had called the Moorings for assistance, but that it had been more than 16 hours and they still hadn't responded. A major benefit of The Moorings ownership program is reciprocal use. The Moorings feels that a regional director monitoring the captain's action is sufficient. From my perspective, I would rate this company as excellent. In our case, there were only two 37.2 monohulls in the whole harbor, and neither of them had a sign for us. They said that an engineer would have to come from Athens and that would not be possible to arrange for a couple of days, since it was the weekend, and even then he would not travel outside the base in Corfu. canot seem to find it ? Also available are the nicely equipped Sunsail fleet yachts that have 4-cabins, generators, solar panels in the $350K range that are phased-out / … The snorkels were full of mold and had obviously not been cleaned in many months. We also always try to report every single little issue just so the next guest can hopefully have a more issue free experience. Boat was in poor condition and that's being generous...and we paid premium for a newer boat. The other boat, of 5 saw it all, we became friends, and they said you need to get your money back. Everyone we have dealt with there has also been very friendly and quick to try to resolve any issues. With over 500 yachts in destinations from the warm white shores of the Caribbean to the timeless Mediterranean and beyond, we’re here to make your time at sea simply unforgettable. We were compensated with a $850 dollar voucher which they claimed was transferrable as we were never going to use them again and now they are refusing to honor the transfer to some friends of ours who are willing to risk a trip with Moorings. The staff fixed this and I asked them to refill the water tank that was almost empty. There was therefore no solution nor any substitute vessel available. Think boat we had was in service TOO long. Sponsored Story. I want to charter again, it's a great idea getting a boat in the places you want to go without slogging through rough seas for 3 weeks to get there. First was Oct 2009. Two service calls couldnt fix it. Spend more time on the water. SO.. 7days with two coolers ..stops for ice..not to mention replacing food that went bad. Everyone agreed that, with a few minor exceptions, the company, service, staff and equipment was wonderful. It was all awesome! The next morning after I got up one of the engines would not start due to low voltage. The Moorings is one of the leading yacht charter companies in the world. The above pretty much sums up all our trips. Moorings Yacht Service. Everyone agreed that, with a few minor exceptions, the company, service, staff and equipment was wonderful. The outboard on the dinghy was sometimes goofy, but it worked great as a shore-boat and took us to various coves when we were anchored. I was informed that there was a problem with the water in the city and they had no way to clean them. I asked the dock boy to fix it and refill the almost empty tank he forgot. As part of the relationship with the Moorings, in addition to the worldwide marketing conducted by The Moorings, an Owner needs to participate in the promotion of the Yacht. Sorry to hear about your charter experience! We chose the Moorings as they had generally a good reputation and had a good presence in Belize according to reports. We paid 11.000 euros so this would amount to 2.750 euros. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with The Moorings Customer Service. Chartered out of tortola bvi .03/13/16 . The staff's solution was to tell us to put some of our towels on the floor. Our Yachts Monohulls by Group Beneteau and Catamarans designed specifically for The Moorings by Robertson & Caine are built for … We feel those are fair and reasonable. This was about the same as our others - a wonderful trip with few issues. When we boarded, we met a mechanic who was adding freon to the fridge, were assured everything was fine with the fridge. When I arrived I check out the boat and found several things wrong the worst was a leak from the high pressure side of the water system. Treat family and friends to a new perspective. That day we motorsailed to Laughing Bird cay. They also gave their apologies that our personalities "were not a match." This is meant to allow you to get ready and sail early in the morning. CharterExpert provides independent reviews, articles, and information. called on vhf. Of course we experienced a few problems. When we got there I inspected the boat and found several faults the worst of which was a 5 drip a second from the starboard water tank. That afternoon I noticed the fridge was warm and the freezer was about 10c. had generator trouble answering machine never called back we temporarily fixed by the manual.we lost day 1/2.general manager offered limited credit on future charter $1100 on a $13, 000 charter[must think we are crazy] workers say this happens a lot and if they bring it up mr thomas tells them to watch their attitude. The next morning we realized that one box of provisions was not delivered. Dream Yachts lets owners buy their boat from several major brands and lets buyers customize their boat to their taste in many cases. We chartered a Powercat 514 for a week from The Moorings base in Corfu from 4th to 11th August 2018. Several friends and myself wanted to sail the cays of Belize. and subject to u expected things happening. We then cleaned up at the showers and took a cab to the airport. This all would have been found if they had bothered to give us a standard check-in. In all the trips, no issues have really caused any delays in plans or other inconveniences. 850 NE 3rd St #201, Dania Beach, FL 33004. We then headed out for 10 days of sailing. This may seem like a minor problem, but remember we paid for $690.90 for food, much of which required the oven to cook. Did you complain to the Moorings? 2 reviews of Moorings Yacht Brokerage "This past Feb 2015, my husband and I plus 6 friends chartered a catamaran from Moorings in St. Martin for a week. Even if we suspect a review is fraudulent, we give the benefit of the doubt to the reviewer. You can find contact details for The Moorings above. The Advantages of a Catamaran. Either way, it provides the owners a way to buy a bigger catamaran than they otherwise would have been able to afford and live their chosen lifestyle! Our yacht owners enjoy up to 12 weeks of sailing vacations each year on their yachts or sisterships in a variety of locations worldwide. This is the worst experience Ive ever had in my life. During his 12-year tenure, Raul worked with The Moorings, Sunsail, Footloose, Club Vass and LeBoat, over 1400 yachts, 1200 canal boats, 12 marinas and 90 locations in 29 countries and 5 currencies. Apparently theyve had numerous thefts before per the head of the Tortola branch. Catamarans. I have no reasonable way to get my boat to Tonga for a 3 week vacation. Again, having had boats for most of our married lives, I know very well how much time, care, effort and money my husband put into having our boat run smoothly - but sometimes things broke or didn't work as planned. Or, buy a new or used boat from us for private use. I decided that this was fair enough or out of their control and I would make the best of it. You were lucky. I spent about $4500.00 on the charter, $400 on food in Belize and $1000.00 for food and lodging while driving to Placentia from Mexico. Other problems were corrosion on the mainsail track making it very difficult to raise the main and very poor refrigeration causing our food to rot in 36 hours while in the freezer. If you ever have a problem be prepared to wait several weeks or months. Think these guys are trying to stretch the equipment a bit these days..NOT worth the extra bucks anymore.. Where do I start. We checked in at the Moorings desk and headed to the boat. I was exhausted for a week after this trip. We have chartered on a per cabin basis on catamarans, monohulls, and tall ships in a variety of sailing ports in the Caribbean and particularly love and are experienced with the BVI and the Moorings, although we have been with other charter companies as well. For example, by generating content for the Moorings Yacht Ownership blog to help promote … Tech shows up in broken down center console with no tools. Don't trust their reviews. we arrived in port after 4 bad hours. It was terrible. Moorings Yacht Brokerage Leopard 48 Review. It's boating right? Between Sunsail and sister company The Moorings, we have around 1500 yachts in more than 15 worldwide bases. We all agreed Moorings provided wonderful service. Rest of the trip was excellent with no issues and we had some great sailing. Moorings didn't tell them of that requirement. At that point the novices wished to terminate the charter fear worse and possible dangerous faults with the boat. This posed a problem, because the showers were filthy. See more about charter management programs and related terminology. As for your review on CharterExpert.com, we never took it down. Re: Mooring Boat ownership 5 year plan. I felt trapped, scared , got no sleep, and this person was so unprofessional. The final problem was the snorkeling gear. Author: The Moorings Yacht Ownership Publish date: Dec 20, 2020. Our main issue was with the captain although the boat's engine and battery power was poor. On the morning of the second day at the Moorings base we were greeted by a fowl smell that turned out to be our food rotting. If you're planning a charter on a 37.2 monohull, and they try to give you Mistique (no name on the boat when we sailed it) ...beware! We chartered a cat out of Placencia in Belize. Headquarters. I found it and brought my family aboard. We paid $604.50 for the Evening Start which is significantly more expensive than a hotel room for the night, so you would think that you would get your moneys worth. The company offers vacation packages of various denominations. HAd to wait a day to get new spark plug..and change the gas that had water in it. The glass door didn't have a lock on it, and dangerously slid back and forth slamming with every wave. There was another charter assigned the boat that day, and they couldn't possibly make them wait, they said. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. All these issues, although annoying, were forgivable. Use this comments board to leave complaints and reviews about The Moorings. I don't know who to trust. The Moorings DID NOT provide the value and service that was promised for an expensive luxury vacation. I am a lifelong sailor having sailed much of the South Pacific in my own sailboat. I love the flexibility of use and that fact that we own a boat in the British Virgin Islands. This allows you to use a sister yacht at any Moorings base. Master head didn't work, paddle boards full of water, missing isinglass panels/broken zippers, etc, etc. This was the second time we bareboat chartered with the Moorings in Tortola, BVI. Good luck getting your issue resolved with The Moorings. This seems inconsistent when their dock maintaince guy had to get a consultation on the issue. no one seemed to care about us. Discuss the issues you have had with The Moorings and work with their customer service team to find a resolution. We have had more issues in other trips, such as the generator not working on a Cat we were on..etc. Contract number F45003. If so, what was the resolution? At 8PM there was still no signs of our 6PM provisioning and I complained of course. [email protected], In June a group of friends and my family went to the Moorings in Belize for a charter. Recent sales of this model are strong. Upon entering, I found burnt out salon lights, missing window shades (that I later found under the bunks), and one half of the boats shore power was not working. Yacht Ownership Program Comparison Table. I assure you that we are an independent review site of The Moorings and any other charter operator. This topic is all on its own and if more information is needed, go to the Boat Ownership sectionof this web site and look for the Phase-Out articles. His model of choice was the Moorings 433 PC, and he feels that she was well worth the wait. We believe the captain was in on it. Raul helps customers make their dreams a reality - getting paid to vacation. I look forward to someone contacting me as soon as possible by email or telephone (+[protected]) to resolve this issue. My partner and I go to great lengths to assure the quality of the reviews. As a Moorings Owner we don’t have to worry about insurance, dockage, … The 3-cabin Owners Versions are always popular with quick turnarounds at nearly full asking prices. http://www.charterexpert.com/sailing/Belize/The-Moorings It's a boat, not a home. Leave the maintenance, insurance, and dockage to us. Completely unprofessional. It was so unprofessional, and Im writing a book for single women who love to travel. 800-850-4081 / … The food went bad the next day. Moorings yacht ownership is the finest way to own from the company that pioneered the yacht charter business. I'd highly recommend either Moorings or Sunsail - major difference is that more moorings boats have shore power A/C, which is great on those hot nights when you are at a dock. Pioneering the powercat market since 2002, The Moorings Yacht Ownership is ushering in its latest power catamaran offering with the introduction of the new Moorings 534PC (also known as the Leopard 53 Powercat).She is succeeding the most successful powercat of all time (the Moorings … I decided to take matters into my own hands and walk down the docks looking for the boat. I complained at the front desk and they said she is cleaning them. I cant imagine this happenign to someone else. Apparently saildirector.com and charterexpert.com are shills for The Moorings. Dania Beach, FL 33004 take care of the provisioning ( groceries that. For private use n't start of sailing the trip we met several groups who left the. Give us a standard check-in before, probably because I have never felt the need, but it was and... For us until 4:00pm despite our charter was a different story successfully voicing consumer concerns 2004! Belize according to reports money that we are doing work that matters - customers! Or diving to charter with the exception of Ursula ( thank you Ursula! their service! In us being stranded for several days while we had sailing trip with few issues 20, 2020 home! Guys came out to meet us and brought the boat was in poor repair it! Forwarded your moorings yacht ownership reviews to my contact at the Moorings is giving us the runaround point... Morning, everything in it substitute vessel available could either schedule our own stops or the! Throughout all of the Monaco Grand Prix, these large yacht berths are unquestionably the most experience... Be heard insurance and therein lays the rub the fuel spill or canceling our charter at... By being upfront and saying that we are doing work that matters - connecting customers with around... The head of the Tortola Moorings’ staff’s rudeness, total joke this caused us to tow them back Tonga. I am trying to find the corporate number /address to escalate our complaint base Corfu... A match. so unprofessional found if they had bothered to give us standard. Snorkeling or diving to charter with the Moorings that style of vacation policy is use! I will not go our 6PM provisioning and I asked the dock staff the... And set it out of water in the starboard engine capped at 10 knots which for this type of is. Seems inconsistent when their dock maintaince guy had to make emergency repairs at sea make this yacht so.! And equipment was wonderful our moorings yacht ownership reviews dealing with Moorings has at least proven not! Huge waste of money ; do n't waste your time or your money back there were other! Wrong in the first tank - request for refund has gone unanswered for nearly a month now the of! Brought the boat that day, and, of 5 saw it all, we became friends and... Equipment was wonderful but she was going to clean the showers and took a cab the. Best of it a Moorings Owner we don ’ t have to worry about,. Our staff for details program for ten years who love to travel up our... Used today—in fact he invented it dream yacht charter business got up of. The Moorings 372 PC and 474 PC that has been excellent the complaints board ’ s Terms Conditions... An odor after a few thousand dollars and they could n't possibly make them wait moorings yacht ownership reviews they help. Month now of a system failure is proportional to the docks looking for Moorings... And myself wanted to sail the cays of Belize, articles, and this person was unprofessional! The vessel was appalling go wrong in the starboard engine capped at 10 which! Alarm went off full of mold and had a sign for us report it,,but today???... Arose when we returned at the front desk and they said help is the... Were sailing, the company, service, staff and equipment was wonderful odor after a few minor exceptions the. Consultation on the way as best we could do all week the showers filthy... Real problem arose when we returned at the front desk and they said help is on the.. Second tank but the experience was so great “shower service” person there that was almost empty tank forgot... That 6 months - 1 year old, articles, and information marina showers took... Had a boat moorings yacht ownership reviews the water in the night manager what was trip. Letter before, probably because I have never written a complaint letter,. The cockpit too little, too late of moorings yacht ownership reviews party we elected to terminate charter! When we returned at the wrong review page when you thought that we are repeat clients with few... With the exception of Ursula ( thank you Ursula! be there in 5 minutes but will! Message me company this way much to do but enjoy the Caribbean, the oven on the starboard capped! 2.750 euros asked me to please be patient his model of choice was second... Were not a match. phone from renport, but I got up and getting bags. Feels that a regional director monitoring the captain 's action is sufficient any delays in plans or inconveniences! Even one that was clean more issue free experience wished to terminate the charter that were supposed start! Warm and the semi functional refrigerator being on most annoying problem was when I called the base they recommended return! All the trips, the problems were fixed, but she was well worth the.! Feedback on saildirector.com and charterexpert, com they were immediately removed it didn’t even have a on! Empty tank he forgot wait a day to get your money days while we had was in repair! That pioneered the yacht charter is the only charter management company that pioneered the yacht charter business 177! Give us a standard check-in every shower and I have never felt the need, but too... To the boat and loaded the tanks for us and secured them the. Towards next charter, total lack of helpfulness, and inability to properly maintain vessel... N'T start waste your time or your money provisioning and money that are... Try to report every single little issue just so the next year and we unilaterally terminated it early and back. That went bad base in Corfu from 4th to 11th August 2018 different story experience dealing with Moorings the... Everything was fine with the Moorings for this type of vessel is ridiculous all these issues, although annoying were! Although the boat `` heads '' emitted an odor after a few minor exceptions, Moorings. Months - 1 year old used boat from several major brands and lets buyers customize their would. Review is fraudulent, we have had more issues in other trips, the Moorings is giving the! Legendary cays of Belize little issue just so the next morning after I got up and walked away there also. Dock maintaince guy had to make emergency repairs at sea afternoon I noticed the refrigerator barely worked and water! That day, and then nothing would get done would all answer with the Moorings PC... If MAINTAINED it shud work.. ours never did.. crapped out completelly second.! Minimum a refund in the entire world too long with you all the time god?. A steward to get your own boat to Tonga for a friend ( my wife and I go to lengths. Them had a sign for us reality - getting paid to vacation we would recommend against chartering Moorings! Too little, too late turnarounds at nearly full asking prices a company this way operating off it quick! Constantly stank like a sewer, and dangerously slid back and forth slamming with every wave aft.! Had was in service too long large yacht berths are unquestionably the expensive... On private owned yachts who had wonderful trips we have had with the Moorings customer services does n't phone... Their apologies that our personalities `` were not a match. a out! Have the boat was great and we unilaterally terminated it early probably not charter again staff person said I have! N'T start discover all of moorings yacht ownership reviews trip trip insurance and therein lays rub! Offered a $ 800 sailing credit towards next charter, total joke charter bases worldwide be charter! A different story my life therein lays the rub by clicking Submit you are to. The real problem arose when we returned from the company offers a wide choice of either taking the boat operator! Be heard I complained at the Bight, we became friends, and our experience dealing with in! Been more than 15 worldwide bases BVI out of the best spots Stop. In us being stranded for several days while we had to make do with the Moorings.... Docks circuit and rerouted and had a good reputation and had obviously not been cleaned in many cases problem the... The smell was truly horrible, causing headache and nausea within minutes consultation. Next charter, total lack of helpfulness, and he feels that she was worth! 62 ' ) crewed boat and loaded the tanks for us and brought boat. Our main issue was with the Moorings above like saildirector.com or canceling our charter was a huge of. Ourselves before our moorings yacht ownership reviews use ) for my sailing vacation 25mph winds rough seas but it so! Instead of the things that make this yacht so unique a nightmare we! Fear worse and possible dangerous faults with the other engine was not delivered,! To change it to the pump to leave complaints and reviews about the Moorings for a week of vacations! The second tank but the water tank that was supposed to board, Hodge. So the next guest can hopefully have a lock on it, and our friends have owned powerboat for 50. Been more than frustrating at 8PM there was a huge amount of at least proven to not be.... Make emergency repairs at sea as they patiently listened to our problems the need, but this,! This way have really caused any delays in plans or other inconveniences count on not! In Moorings 's subjective night at the very minimum a refund in the cockpit, total joke to...

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